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| Goanna
Internet Services 24 x 7 Member Support |
| Goanna
is a full-service Internet Service Provider. Support is the thread that runs through all of
Goanna's services and is what differentiates us from many other providers. |
| Benefits
at a Glance |
- Personalised Member
Care.
- Fast, single point
of contact problem resolution.
- Automatic
escalation -- problems are solved quickly,
efficiently and effectively.
- Knowledgeable
Technical Support 7 days a week, 24 hours a day
via email. 8am to 10pm 7 days a week via our
Technical Support Lines.
- Locally based
technical expertise -- we're nearby when you need
us.
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| Goanna
Internet Technical Support |
The
Technical Support Department offline and online is the
primary point of contact to report any server outages
as well as monitoring systems to ensure
availability. The Services that Technical
Support offers Online are as follows:
- Online Help Desk (COMING
SOON) containing FAQ's and setup guides
for your Operating Systems, E-Mail clients, FTP
software, and more. E-Mail requests for new
FAQ's and Guides to
techsupport@goanna.net.au.
Security
Advisories - Valuable information on things
to watch out for.
Internet
Glossary - Help you understand
the terms used on the internet.
HTML
Help
(COMING
SOON)
to try and guide you through the sometimes hard to
understand HTML code when creating a webpage.
- HTML
Classes for those who wish they knew
how they do that. You can use this course to help
you setup your very first webpage or even as a
touch up to your current skills.
- Modem
Help - Information to help you with common
problems with modems today.
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| Our
Mission Statement |
Goanna
Internet Technical Support Department is committed to
a high quality of support. We are constantly
striving to achieve a level of excellence through the
coordinated efforts of our staff working with and for
each other. Our focus is to provide you with a
level of satisfaction with regards to our services
that will surpass your expectations. To assure the
highest level of member satisfaction and in an effort
to enhance self-sufficiency, we provide the following:
- A technical support help desk that provides our
members with easy-to-use and easy-to-understand
access support.
- Provide online technical information, answers to
Frequently Asked Questions (FAQ's),
troubleshooting tips, and configuration
information.
- Broadcast information about upcoming changes
and scheduled/unscheduled system outages on
our expanded system. Information will be
posted in the following areas:
- Telephone MOTD: The phone message of the day
can be heard when calling Technical support if
there is anything important.
- Website MOTD: The message(s) of the day can be
found on the Goanna Internet Services main
page. http://www.goanna.net.au/
- Maintain an Average Support Email Response time
of twenty-four (24) hours or less during a
business week.
- Maintain a 95% or higher member satisfaction
with the identification, quality and overall
resolution of member concerns.
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Copyright ©
1993/2001 Goanna Internet Services, All Rights Reserved.
D & M Technologies Pty Ltd (ABN 67 095
128 966)
t/a Goanna Internet Services
Telephone: (02)
9547 7040, Facsimile: (02)
9546 1400
Internet E-Mail: information@goanna.net.au
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